Zendesk Assign Ticket

Assigns a Zendesk Support ticket to either a specific agent or a group — never both. The assignment type must be selected explicitly.

Inputs

Name	Type	Description
Zendesk Sub-domain	Credentials	Customer Zendesk Subdomain URL
Zendesk User-name	Credentials	Zendesk Username
Zendesk Token	Credentials	Zendesk API Token
Ticket ID	String	The ID of a Zendesk ticket
Assignee ID	Optional String	ID of the agent to assign the ticket to (only if assigning by agent).
Group ID	Optional String	ID of the group to assign the ticket to (only if assigning by group).

Name	Type	Description
Success	Boolean	Whether the assignment was successful.
Ticket URL	String	Direct link to the updated Zendesk ticket.