Zendesk Assign Ticket
Assigns a Zendesk Support ticket to either a specific agent or a group — never both. The assignment type must be selected explicitly.
Inputs
| Name | Type | Description |
|---|---|---|
| Zendesk Sub-domain | Credentials | Customer Zendesk Subdomain URL |
| Zendesk User-name | Credentials | Zendesk Username |
| Zendesk Token | Credentials | Zendesk API Token |
| Ticket ID | String | The ID of a Zendesk ticket |
| Assignee ID | Optional String | ID of the agent to assign the ticket to (only if assigning by agent). |
| Group ID | Optional String | ID of the group to assign the ticket to (only if assigning by group). |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the assignment was successful. |
| Ticket URL | String | Direct link to the updated Zendesk ticket. |
References
Updated 5 months ago