Freshdesk Create Ticket

Create a new Freshdesk ticket

A ticket is a conversation between your support agents and one of your customers.
The action creates a new Freshdesk ticket. The status of the newly created ticket will be the selected input status and the selected input priority.

Ticket Properties
Every ticket has a Source, Status, and Priority.

Possible Source values:

  • Email
  • Portal
  • Phone
  • Chat
  • Feedback Widget
  • Outbound Email

Possible Status values:

  • Open
  • Pending
  • Resolved
  • Closed

Possible Priority values:

  • Low
  • Medium
  • High
  • Urgent

Action Inputs

NameTypeDescription
DomainStringYour Freshdesk sub-domain. Read here how to find it.
Requester EmailStringYour requester user email, this will be the email of the agent on whose behalf the action is connecting to your account.
KeyStringYour Freshdesk API key. Read here how to find it.
Ticket subjectStringThe subject of the ticket to be created.
Customer EmailStringThe email address of the client to whom the message will be sent.
Ticket DescriptionStringThe description body which will be also the first message in the ticket.
Ticket statusOption ListTicket status. The new ticket will be created with this status.
Ticket priorityOption ListTicket priority. The new ticket will be created with this priority.

Action Outputs

NameTypeDescription
SuccessBooleanWhether the ticket was successfully created.
Ticket IDStringThe id of the newly created ticket.