Freshdesk Create Ticket

A ticket is a conversation between your support agents and one of your customers.
The action creates a new Freshdesk ticket. The status of the newly created ticket will be the selected input status and the selected input priority.

Ticket Properties
Every ticket has a Source, Status, and Priority.

Possible Source values (also, customer may have defined custom Source values:

Email = 1
Portal = 2
Phone = 3
Chat = 7
Feedback Widget = 9
Outbound Email = 10

Possible Status values:

Open
Pending
Resolved
Closed

Possible Priority values:

Low
Medium
High
Urgent

Action Inputs

Name	Type	Description
Domain	String	Your Freshdesk sub-domain. Read here how to find it.
Requester Email	String	Your requester user email, this will be the email of the agent on whose behalf the action is connecting to your account.
Key	String	Your Freshdesk API key. Read here how to find it.
Ticket subject	String	The subject of the ticket to be created.
Customer Email	String	The email address of the client to whom the message will be sent.
Ticket Description	String	The description body which will be also the first message in the ticket.
Ticket status	Option List	Ticket status. The new ticket will be created with this status.
Ticket priority	Option List	Ticket priority. The new ticket will be created with this priority.
Ticket source	Optional Number	Ticket source. The new ticket will be created with this source.

Action Outputs

Name	Type	Description
Success	Boolean	Whether the ticket was successfully created.
Ticket ID	String	The id of the newly created ticket.