A ticket is a conversation between your support agents and one of your customers.
The action creates a new Freshdesk ticket. The status of the newly created ticket will be the selected input status and the selected input priority.
Every ticket has a Source, Status, and Priority.
Possible Source values:
- Feedback Widget
- Outbound Email
Possible Status values:
Possible Priority values:
|Your Freshdesk sub-domain. Read here how to find it.
|Your requester user email, this will be the email of the agent on whose behalf the action is connecting to your account.
|Your Freshdesk API key. Read here how to find it.
|The subject of the ticket to be created.
|The email address of the client to whom the message will be sent.
|The description body which will be also the first message in the ticket.
|Ticket status. The new ticket will be created with this status.
|Ticket priority. The new ticket will be created with this priority.
|Whether the ticket was successfully created.
|The id of the newly created ticket.
Updated 3 months ago