Zendesk Delayed Tickets Batch Action

This action is used to fetch a batch of tickets and start a flow execution for each ticket. Only tickets older than the time delay specified will be downloaded. Tickets are fetched only if they are older than the time delay and unit specified. Any tickets that already passed through this batch action will be marked with a tag to prevent duplicate executions.

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Zendesk Triggers
This is a replacement of Zendesk triggers for launching flow executions. Please ensure that the Zendesk query provided is equivalent to the Zendesk triggers it replaces.

Inputs

Name	Type	Description
Subdomain	String	Zendesk subdomain url
Username	String	Zendesk username
Token	String	Zendeks API token
Query	String	Query to filter tickets, this should replicate the conditions of a Zendesk trigger
Delay	String	Integer value of the time delay
Delay Unit	String	Unit of time, one of five. Seconds is the most granular option
Zendesk Tag	String	Tag to apply to tickets that have already passed through the batch action
Limit	String	Limit on the number of tickets that executions will be launched for. Maximum of 100 tickets can be launched at once.
Region	String	The region where the dashboard is accessed from. "us" for America, Asia and Australia, "eu" for Europe
DG API Key	String	DG API Key. Read here
DG API Secret	String	DG API Secret. Read here
Flow ID	String	ID of the flow to launch for each ticket. The flow should have inputs "id", "ticket_title", and "latest_comment"

Outputs

Name	Type	Description
Success	String	Placeholder