Predict E-commerce Intent V2

This action is used to predict the intent of an e-commerce customer request.

This includes apparel and perishable goods businesses. For tech e-commerce or subscription based businesses, please use the appropriate action.

To see the list of all supported intents, click here.

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The Hieararchy AI model

This action implements a hierarchy architecture that goes through 2 layers of AI Models. The first model will predict the general category of the request (returns, quality issue, miscellaneous, account...) and the second AI model will predict the intent, a more granular prediction.
Sometimes, the AI will not be confident enough to predict a category or an intent.

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Preprocessing & Language Detection

the AI will automatically detect the language of the message and will clean the input customer message from any particular formatting (Email chains, HTML, URLs, special characters...) so you don't have to do it in the flow before using the action.

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