CXOne Send Outbound Message
CXOne Send Outbound Message is an action that allows you to send an email reply to a customer or a contact in a case thread. You can specify a list of emails, comma separated, email content with rich content and attachments.
API Documentation here.
Inputs
Name | Type | Description |
---|---|---|
Username | SensitiveString | CXOne Application username |
Password | SensitiveString | CXOne Application password |
Access Token | SensitiveString | CXOne Access Token |
Channel ID | String | Channel ID. From caseDetails/channelId |
Thread ID | String | Theread ID On External Platform. From messageData/threadIdOnExternalPlatform |
Message | String | Message text. HTML format allowed |
Attachments | Object | List of attachments object in the following format [{ "friendlyName": "my-image.png", "url": "https://picsum.photos/300/150" }] |
Recipients | String | Recipients emails, comma separated |
Outputs
Name | Type | Description |
---|---|---|
Success | Boolean | True if the message was sent |
Updated 10 months ago