CXOne Send Outbound Message

CXOne Send Outbound Message is an action that allows you to send an email reply to a customer or a contact in a case thread. You can specify a list of emails, comma separated, email content with rich content and attachments.

API Documentation here.

Inputs

Name	Type	Description
Username	SensitiveString	CXOne Application username
Password	SensitiveString	CXOne Application password
Access Token	SensitiveString	CXOne Access Token
Channel ID	String	Channel ID. From caseDetails/channelId
Thread ID	String	Theread ID On External Platform. From messageData/threadIdOnExternalPlatform
Message	String	Message text. HTML format allowed
Attachments	Object	List of attachments object in the following format [{ "friendlyName": "my-image.png", "url": "https://picsum.photos/300/150" }]
Recipients	String	Recipients emails, comma separated

Outputs

Name	Type	Description
Success	Boolean	True if the message was sent