Documentation

Subscription Category

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The Subscription category captures customer requests related to managing their subscription services, including cancellations, changes, refunds, and general inquiries.

Cancel Subscription

Customers requesting to cancel their subscription without mentioning a refund.

Examples:

  • Hi, I’d like to cancel my subscription. How can I do that?
  • Please cancel my subscription effective immediately.

Tag: dg-cancel-subscription

Cancel Subscription and Refund

Customers requesting to cancel their subscription and receive a refund.

Examples:

  • I just got charged, but I want to cancel and get a refund.
  • Please cancel my subscription and issue a refund.

Tag: dg-cancel-refund-sub

Cancel Subscription and Order

Customers requesting to cancel both their subscription and an associated order.

Examples:

  • I need to cancel my latest order along with my subscription.
  • Please cancel my order and stop my subscription as well.

Tag: dg-cancel-subscription-and-order

Change Plan

Customers requesting a change in their subscription plan (not an upgrade or downgrade).

Examples:

  • I want to switch to a different subscription plan. Can you help?
  • How can I change my current subscription plan?

Tag: dg-change-plan

Downgrade Subscription

Customers requesting to downgrade their subscription plan.

Examples:

  • I’d like to move to a lower-tier subscription.
  • Can you downgrade my current subscription plan?

Tag: dg-downgrade-sub

Freeze Subscription

Customers requesting to pause their subscription.

Examples:

  • I want to temporarily freeze my subscription.
  • Can I pause my subscription for a month?

Tag: dg-freeze-sub

Refund Paused Subscription

Customers requesting a refund for a previously paused subscription.

Examples:

  • I had paused my subscription, but I was still charged. Can I get a refund?
  • I was billed for a subscription I had put on hold. Please issue a refund.

Tag: dg-refund-paused-sub

Skip Subscription

Customers requesting to skip their next subscription order.

Examples:

  • I don’t need my next subscription order. Can I skip it?
  • How do I skip my upcoming delivery?

Tag: dg-skip

Subscribe

Customers requesting to start a new subscription plan.

Examples:

  • I’d like to subscribe to your service. How do I sign up?
  • Please help me set up a new subscription.

Tag: dg-subscribe

Subscription Information

Customers requesting information about their subscription.

Examples:

  • How does your subscription service work?
  • Can you provide details on my current subscription plan?

Tag: dg-subscription-information

Unfreeze Subscription

Customers requesting to reactivate a previously paused subscription.

Examples:

  • I had frozen my subscription, and now I want to resume it.
  • Please unpause my subscription starting next month.

Tag: dg-unfreeze

Upgrade Subscription

Customers requesting to upgrade their subscription plan.

Examples:

  • I want to upgrade to a higher-tier subscription. Can you help?
  • How do I upgrade my current subscription plan?

Tag: dg-upgrade-sub

Updated 7 days ago