What is the DG Platform?

The DG Platform is a central system for building, running, and managing customer service automations.

It comprises of several key components that work together to automate and improve support operations:

• Conversations: Let teams review customer interactions handled by the system.
• Flows: Used to design and build automation workflows.
• Knowledge Management: Manages the knowledge base used to generate accurate responses.
• Modules: Integrates external systems and services.
• Tracker: Monitors how automations are performing in real time.
• Analytics: Measures performance and provides insights into automation outcomes.

Together, these components allow teams to create automations, connect systems, monitor activity, and analyse results within a single platform.