Simulator

Validate your chat automation before changes go live using simulated customer conversations.

The Testing section of the DigitalGenius Dashboard lets you validate your chat automation in a safe, controlled environment before changes go live. Use it to create test cases, run simulated customer conversations against your Chat Widget, and review scored results without affecting production traffic.

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The Simulator section requires the Conversation Simulations feature to be enabled on your account. If you don't see AI → Simulator in your dashboard, contact your CSM to have it enabled.

In this section

Conversation Simulations — Create test cases, run tests, and review pass rates and evaluation scores.

Updated 15 days ago

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