Zendesk Get Form
Fetches the ticket form associated with a Zendesk ticket and returns both the form ID and form name. Useful for routing logic based on which form a ticket was submitted through.
What it does
- Retrieves the ticket to get its
ticket_form_id. - Looks up the form details to get the human-readable form name.
- Returns both the form ID and name.
Notes
- The form ID comes from the ticket itself; the form name is fetched separately from the Zendesk Forms API.
- Requires read access to tickets and forms.
Inputs
| Name | Type | Description |
|---|---|---|
| Ticket ID | String | ID of the Zendesk ticket |
| ZD Token | String (sensitive) | Zendesk API token |
| ZD User | String | Zendesk email (with /token suffix for token auth) |
| Zendesk subdomain | String | Zendesk subdomain (e.g. company for company.zendesk.com) |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the form was retrieved |
| Form ID | Number | Numeric form ID |
| Form name | String | Human-readable form name |