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Home Documentation

Help and Support

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Using the Support Portal

AI

E-commerce Intents
Actions
Testing
- Conversation Simulations

CARRIER MODULES

WIZMO
- 🔑 WIZMO Track & Trace
DX
- DX Delivery Track & Trace
- DX Express Track & Trace
Sending ES Track & Trace
UniUni Track & Trace
IFS Group Track & Trace
🔑 J&J Fulfillment Track & Trace
InPost
- 🔑 InPost PL Track & Trace
- 🔑 InPost UK Track & Trace
IFS Group
Sending ES
Track Your Parcel
🔑 PostAG Track & Trace
🔑 Yamato Track & Trace
🔑 ShipBob Get Shipment by Shipment ID
ShipBob
- 🔑 ShipBob Get Order by Reference ID
- 🔑 ShipBob Cancel Order
Canada Post Tracking
Canpar Track & Trace
Hermes Track & Trace (API Automation)
PostNord Track & Trace
Paazl Create Return Label
Quiver Track & Trace
USPS
Parcel Perform
UPS
Yodel
ZigZag
ProCarrier
CDL
- CDL Tracking
- CDL Tracking (DG storage)
DHL
- DHL Track & Trace
- DHL Parcel DE Return Label
Royal Mail Return Label via Sapient
Royal Mail Track & Trace(DG Data)
Sapient Register Trackings
Sapient Track & Trace(DG Storage)
ShipStation Add Tag
Royal Mail Track and Trace

Genius Chat Widget

Widget Features
Technical Documentation
Release Notes

Modules & Actions

Active Ants
- Active Ants Search for Order by Order Number
Adyen
Adyen
- DG Adyen Get Event
- Adyen Send Payment for a Refund
AI / NLP
APIs
Aptos
Aurora
AWS
BigCommerce
- BigCommerce Search for Order by Order Number
- BigCommerce Search for Order by Email
Brightpearl
Byrd
- Byrd Search for Shipments by Email
- Byrd Search for Shipment by Order#
Calculations
- Numbers Operation
Centra
Veeqo
- Veeqo Search For Order
- Veeqo Cancel Order by ID
Bleckmann
- Bleckmann Get Order by Order Number
PostCo
- PostCo Get Return by Order Number
Checks
Citrus Lime
- Citrus Lime Get Order by ID
CommerceCloud (Demandware)
CommerceTools
- CommerceTools Search for Order by Order Number
- CommerceTools Search for Order by Email
CXone
Date / Time
DigitalGenius
Dixa
eBay
Frate
- Frate Add Email to AllowList
- Frate Generate DeepLink
Freshchat
- Freshchat Update Conversation Assignee Group
Freshdesk
Genesys
Gladly
Global-e
- Global-e Search For Order by Order ID
- Global-e Track & Trace
Google Services
Gorgias
Huboo
- Huboo Cancel Order
- Huboo Create Order
InRetrn
- InRetrn Search for Returns by Order Number
Klaviyo
Knowledge Retrieval with ChatGPT
Kustomer
List Operations
Loop - Shopify
Loop Returns
- Loop Returns Create Allowlist Entry
- Loop Returns Get Return
LoyaltyLion
- LoyaltyLion Get Customer By Email
Magento 1
Magento 2
Monta
- Monta Search for Order by Order Number
Narvar
- Narvar Get Order by Order Number
NetSuite
OIL
Omnium
- Omnium Get Order
Oracle
Parcel Lab
ProstarParcel
- 📦 ProStarParcel Shipping Label Upload
Recharge
Recurly
ReturnGO
- ReturnGO Search for Return
Reveni
- Reveni Get Return by Order Number
- Reveni Get Return Label
RevenueCat
- RevenueCat Search for User Subscriptions
- AWS S3 Bucket Upload File
Scayle
Shipstation
Shopify
Yofi - NoFraud
- Yofi Get Customer Data
Corso
Stay.ai
String / Text Manipulation
Stripe
Sugar CRM
Sunshine Conversations
Swap Commerce
Webshipper
- Webshipper Search for Order
Whiplash
WooCommerce
- WooCommerce Find Orders by Email
- WooCommerce Find Order by Order Number
Zendesk
Zoho
Odlo
- Forward Email (SendGrid)
📦 GFS
- GFS Get Tracking
Extensiv
- Extensiv Create Authentication Token
- Extensiv Get Order By Field
Flexport
- Flexport Get Order by External ID
Google API
Landmark Global
- Landmark Global Track Order
Calculate Estimated Delivery Date
Batch Executions
Channel Advisor Search for Order by Order ID
Edesk Get Ticket
Generative Custom Sensitive Topic Detection
Kibana Alerting
New Store Get Order By Order ID
Orderhive Search For Orders
PVX Order Data by Order Number
Metapack Find Tracking
Microsoft Dynamics
DG Chat
- DG Chat Send Carousel
- DG Chat Send Carousel v2
Utilities
Salesforce Login
Scalefast Search for Order by Order ID
Scalefast Search for Orders by Email
SendGrid Send Email
SendGrid Send Email with Attachment
Replace Substring
Replace Substring V2
Replace a Value in a JSON Object
Salesforce Update Voice Call With Case ID
Send Twilio Voice Message

Tutorials

Shopify: Create Fulfillment Webhook

Other

Browser Automation
Claims Processing through DG
- Evri
In House Orders APIs Integration
Salesforce Agent Assist
- Release 1.143

HelpDesks

Dixa
Freshchat
- Freshchat Webhook Setup
Freshdesk
Gorgias
Kustomer
Oracle Service Cloud
- Send Incident into Master Flow
Salesforce Service Cloud
Salesforce Social (GEN25)
Zendesk Chat / Messaging /Sunshine Conversations
Zendesk Tickets
Zoho Desk Tickets

MCP

DigitalGenius MCP Server
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UPS

Actions for UPS delivery estimates and shipping labels.

Actions for UPS delivery estimates and shipping labels.

Actions

UPS Get Estimated Delivery Date
UPS Shipping Label

- Actions