Documentation

Freshdesk Unassign Agent from Ticket

Unassigns an agent from a Freshdesk ticket by setting the responder_id to null.

The action updates a Freshdesk ticket by removing the assigned agent. It calls the following Freshdesk endpoint:
https://developers.freshdesk.com/api/#update_ticket

Action Inputs

NameTypeDescription
KeyStringThe Freshdesk API Key. Read here how to find it.
Ticket IDStringThe ID of the ticket to unassign the agent from.
DomainStringThe Freshdesk subdomain. i.e. if the Freshdesk URL is company.freshdesk.com then the domain is company

Action Outputs

NameTypeDescription
SuccessBooleanWhether the agent was successfully unassigned from the ticket.