Freshdesk Unassign Agent from Ticket
Unassigns an agent from a Freshdesk ticket by setting the responder_id to null.
The action updates a Freshdesk ticket by removing the assigned agent. It calls the following Freshdesk endpoint:
https://developers.freshdesk.com/api/#update_ticket
Action Inputs
| Name | Type | Description |
|---|---|---|
| Key | String | The Freshdesk API Key. Read here how to find it. |
| Ticket ID | String | The ID of the ticket to unassign the agent from. |
| Domain | String | The Freshdesk subdomain. i.e. if the Freshdesk URL is company.freshdesk.com then the domain is company |
Action Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the agent was successfully unassigned from the ticket. |
Updated 12 months ago