Oracle Create Message

Overview

This documentation provides details for using the createMessage action to add a message to an existing incident in Oracle Service Cloud. The createMessage action allows you to add a message (thread) to an incident, specifying whether the message is public or private. This action is using the REST API documented in the following documentation portal: https://docs.oracle.com/en/cloud/saas/b2c-service/cxsvc/op-services-rest-connect-v1.4-incidents-id-patch.html

Inputs

Outputs

Examples

The following action will add a public message to the incident with ID 3773011:

{
  "host": "https://your_site.custhelp.com",
  "username": "your_username",
  "password": "your_password",
  "incidentId": "3773011",
  "message": "This is a public message",
  "isPrivate": false
}

This query returns the following data:

{
  "success": true
}

The following action will add a private message to the incident with ID 3773011:

{
  "host": "https://your_site.custhelp.com",
  "username": "your_username",
  "password": "your_password",
  "incidentId": "3773011",
  "message": "This is a private message",
  "isPrivate": true
}

This query returns the following data:

{
  "success": true
}

Note that the output of Success will be false if any of the following occurs:

• The API call is unsuccessful (i.e., there is an error when making the API call), OR;
• The API call is successful (response code 200) but the response does not contain the expected data.