Oracle Create Message
Overview
This documentation provides details for using the createMessage
action to add a message to an existing incident in Oracle Service Cloud. The createMessage
action allows you to add a message (thread) to an incident, specifying whether the message is public or private. This action is using the REST API documented in the following documentation portal: https://docs.oracle.com/en/cloud/saas/b2c-service/cxsvc/op-services-rest-connect-v1.4-incidents-id-patch.html
Inputs
Host | String | Oracle host |
Username | String | Oracle username |
Password | String | Oracle password |
IncidentId | String | ID of the incident |
Message | String | The message content |
IsPrivate | Boolean | Whether the message is private |
Outputs
Success | Boolean | Whether the message was successfully added |
Examples
The following action will add a public message to the incident with ID 3773011:
{
"host": "https://your_site.custhelp.com",
"username": "your_username",
"password": "your_password",
"incidentId": "3773011",
"message": "This is a public message",
"isPrivate": false
}
This query returns the following data:
{
"success": true
}
The following action will add a private message to the incident with ID 3773011:
{
"host": "https://your_site.custhelp.com",
"username": "your_username",
"password": "your_password",
"incidentId": "3773011",
"message": "This is a private message",
"isPrivate": true
}
This query returns the following data:
{
"success": true
}
Note that the output of Success
will be false
if any of the following occurs:
- The API call is unsuccessful (i.e., there is an error when making the API call), OR;
- The API call is successful (response code 200) but the response does not contain the expected data.
Updated 4 months ago