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Flow BUILDER

Flow Interface
Activities
Flow Panel
Activity Panel

ConversationS

Conversations

Genius Chat Widget

Widget Features
Integrating Genius Chat Widget
Configuration
Message Types
Methods
Flow Messages
Flow Inputs
Handover to a Helpdesk
Authenticating Users
Migrating to chat V3
DigitalGenius Headless Chat SDK
Analytics
Passing Data to the Widget
Browser support
Chat session timeout
Generative AI Setup

Tracker

Tracker

Modules & Actions

AI / NLP
Gladly
Adyen
AWS
Byrd
- Byrd Search for Shipments by Email
- Byrd Search for Shipment by Order#
CommerceCloud (Demandware)
Salesforce
Zendesk
Freshdesk
Freshchat
Magento 1
Magento 2
NetSuite
Shopify
WooCommerce
- WooCommerce Find Orders by Email
- WooCommerce Find Order by Order Number
Google Services
APIs
Date / Time
List Operations
String / Text Manipulation
Checks
Calculations
- Numbers Operation
Gorgias
Shipstation
- Shipstation Order Status
- Shipstation Update Order Status
Oracle
Zoho
Dixa
CommerceTools
- CommerceTools Search for Order by Order Number
- CommerceTools Search for Order by Email
BigCommerce
- BigCommerce Search for Order by Order Number
- BigCommerce Search for Order by Email
Webshipper
- Webshipper Search for Order
Monta
- Monta Search for Order by Order Number
Narvar
- Narvar Get Order by Order Number
Scayle
- Scayle Get Order by ID
- Scayle List Orders with Filters
Aptos
- Aptos Get Order by Order Number
- Aptos Get Orders by Email
DigitalGenius
eBay
Kustomer
Active Ants
- Active Ants Search for Order by Order Number
Stripe
Sunshine Conversations
Recharge
RevenueCat
- RevenueCat Search for User Subscriptions
- AWS S3 Bucket Upload File
Sugar CRM
Adyen
- DG Adyen Get Event
- Adyen Send Payment for a Refund
Parcel Lab
- Parcel Lab Search for Order by Order#
Knowledge Retrieval with ChatGPT
CXone
LoyaltyLion
- LoyaltyLion Get Customer By Email
Klaviyo
- Klaviyo Unsubscribe Customer
Whiplash
Loop - Shopify
Loop Returns
- Loop Returns Create Allowlist Entry
Stay.ai
Global-e
- Global-e Search For Order by Order ID
- Global-e Track & Trace
OIL
Centra
- Centra Search For Order by Order Number
- Centra Search For Order by Email
Reveni
- Reveni Get Return by Order Number

CARRIER MODULES

AAA Cooper
- 🔑AAA Cooper Track & Trace
Adsone
- Adsone(iCumulus) Track & Trace
AfterShip
- 🔑 AfterShip Track & Trace
Amazon Shipping
- 🔑 Amazon Shipping - Get Tracking Info
Australia Post
- 🔑 Australia Post Track & Trace
- 🔑 Australia Post Return Label
BPost
- BPost Track & Trace
- BPost Track & Trace(API Parcel)
Bring
- 🔑 Bring Track & Trace
Canada Post
- Canada Post Track & Trace
- Canada Post Return Label
Chronopost
- Chronopost Track & Trace
- 🔑 Chronopost Return Label
Colissimo/La Post
- Colissimo / La Poste Track & Trace
Correios
- 🔑 Correios Request Return Authorization
Dachser
- 🔑 Dachser Track & Trace
DHL
DPD
EasyPost
- 🔑 EasyPost Track & Trace
Evri (Hermes)
FedEx
GLS
- 🔑 GLS Track & Trace
- 🔑 GLS US Track and Trace
Metapack
- 🔑 Metapack Find Tracking
Mondial Relay
- 🔑 Mondial Relay Track & Trace
Nacex
- 🔑 Nacex Track and Trace
New Zealand Post
- 🔑 New Zealand Post Track & Trace
Optima
- 🔑 Optima Track & Trace
Paazl
- 🔑 Paazl Create Return Label
- 🔑 Paazl Create New Return Label
PostNL
- 🔑 PostNL Generate Return Label
- 🔑 PostNL Track & Trace
Purolator
- 🔑 Purolator Track & Trace
ReBound
Royal Mail
- 🔑 Royal Mail Track and Trace
Saia
- 🔑 Saia Tracking
SEUR
- SEUR Track & Trace (B)
ShippyPro
- 🔑 ShippyPro Tracking
Shippup
- 🔑 Shipup (Zendesk Tracker) Tracking Information
Sorted
- 🔑 Sorted Get Shipments
Southeastern Freight
- 🔑 Southeastern Freight Track & Trace
Swisspost
TNT
- 🔑 TNT International Track & Trace
- 🔑 TNT France Track & Trace
UPS
USPS
XPO
- 🔑 XPO Tracking
Yodel
- 🔑 Yodel Track & Trace
Zigzag
nShift
- 🔑 nShift Track & Trace
Parcel Perform
Whistl
- 🔑 Whistl Track & Trace
ProCarrier
- 🔑 ProCarrier Track & Trace
Passport
- 🔑 Passport Track & Trace
APC
- 🔑 APC Track & Trace
Quiver
- 🔑 Quiver Track & Trace
OCS
- 🔑 OCS Track & Trace
Asendia
- 🔑 Asendia Track & Trace
Bartolini
- Bartolini Post Track & Trace
PostNord
- PostNord Track & Trace
Canpar
- Canpar Track and Trace
GoBolt
- GoBolt Track and Trace
Ingrid
- 🔑 Ingrid Track & Trace

AI

E-commerce Intents

Tools

API Key/Secret

Tutorials

Flow Tutorial: Fundamentals
Shopify: Create Fulfillment Webhook

HelpDesks

Sunco SDK Implementation Guide
Dixa
Kustomer
Freshdesk
Freshchat
- Freshchat Chat Widget
- Freshchat Webhook Setup
Gorgias
Oracle Service Cloud
- Send Incident into Master Flow
Salesforce Cases
Salesforce Social (GEN25)
Self Service Web Widget
Zendesk Tickets
Zendesk Chat / Messaging /Sunshine Conversations
Zoho Desk Tickets
Gladly Implementation Guide

Other

Browser Automation
In House Orders APIs Integration
Salesforce Agent Assist
- Release 1.143
Claims Processing through DG
- Evri
  - Lost in Transit - Webform

Salesforce Add Chatter Comment

Add an internal comment for agents.

MESSAGING

Updated 12 months ago