Zoho Get Contact By Email
Looks up a Zoho Desk contact by email address. Use it to find whether a customer already exists before creating a ticket or contact.
What it does
- Searches Zoho Desk contacts by email.
- Returns the contact object when a match is found.
- Returns success even when no contact exists (contact will be empty).
Notes
- Requires a Zoho Desk OAuth access token and organisation ID.
Inputs
| Name | Type | Description |
|---|---|---|
| String | Customer email | |
| Organisation ID | String | Organisation ID |
| Access Token | String (sensitive) | Zoho access token |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the contact was successfully added |
| Contact | Object | contact information or null if not found |