Zendesk Create Ticket with Phone Number
Creates a Zendesk ticket using the requester's email, phone number, or both. Use it for voice or SMS flows where the customer may only have a phone number.
What it does
- Matches or creates the requester by email and/or phone.
- Updates missing contact details on existing users to avoid duplicates.
- Creates the ticket with subject, comment, tags and optional channel (via ID).
Notes
- Provide at least one of Requester Email or Requester Phone.
- Phone numbers should be in E.164 format (e.g. +1234567890).
Inputs
| Name | Type | Description |
|---|---|---|
| Zendesk Subdomain | Credentials | Zendesk sub-domain, can be found in your zendesk url |
| Zendesk Username | Credentials | Zendesk User Email with /token |
| Zendesk Token | Credentials | Zendesk API Token |
| Requester Phone | Optional String | Requester phone number. Format as E.164. e.g. +1234567890 |
| Requester Email | Optional String | Requester email address |
| Subject | String | Ticket subject |
| Comment | String | Ticket comment |
| Submitter ID | Optional String | Submitter id |
| Tags | Optional String | Tags |
| Public Comment | Optional Boolean | If false, comment is private. Defaults to true if omitted |
| Via ID | Optional Number | Zendesk channel via_id (e.g. 34 for phone) |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether successfully created a ticket |
| Ticket ID | String | Ticket id |