Zendesk Search Tickets
Searches for tickets in Zendesk using the standard query syntax. Returns matching results and a count. Useful for finding tickets by requester, status, custom fields or any combination of criteria.
What it does
- Calls the Zendesk Search API with the provided query string.
- Returns the first page of results and the total match count.
- Sets
successtotruewhen at least one result is found.
Notes
- Uses the standard Zendesk search query syntax (e.g.
type:ticket status:open email:[email protected]). - Only returns the first page of results (up to 100 records). Pagination is not supported.
- A search with zero results returns
success: false(not an error, just no matches).
Inputs
| Name | Type | Description |
|---|---|---|
| Search Query | String | Zendesk search query (e.g. type:ticket requester:[email protected] status:open) |
| Subdomain | Credentials | Zendesk subdomain |
| Username | Credentials | Zendesk email (with /token suffix) |
| Token | Credentials (sensitive) | Zendesk API token |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether at least one result was found |
| Count | Number | Total number of matching records |
| Results | List | Array of ticket/user/organisation objects returned by the API |