Activities

What it is

An activity is a single step in a flow, such as fetching data, process data, checking a condition, or sending a message.

Why it matters

Activities are the building blocks of automation. They are where DG actually does work: logic, integrations and responses.

How it works

You add activities in Flow Builder and connect them to define the order of execution.

• Each activity has inputs (what it needs to run).
• Each activity produces outputs (data you can map into the next step).
• Some activities branch the flow (decisions), and some reuse logic (subflows).

In action

In an order tracking flow, a common activity chain is:

1. Action: retrieve the order
2. Decision: does the order exist?
3. Decision: shipped or not?
4. Template: draft the message
5. Action: apply the response in the helpdesk