Zoho Update Ticket Assignee (Team and User)
Updates the assignee team and agent on a Zoho Desk ticket. Use it to route a ticket to the right team or agent.
What it does
- Finds the ticket by ticket number.
- Sets both the team ID and assignee (user) ID.
- Returns whether the update succeeded.
Notes
- Requires a Zoho Desk OAuth access token and organisation ID.
Inputs
| Name | Type | Description |
|---|---|---|
| Ticket Number | String | Ticket number |
| Team ID | String | Team ID |
| User ID | String | User ID |
| Organisation ID | String | Organisation ID |
| Access Token | String (sensitive) | Zoho access token |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the ticket assignee was successfully updated |