Zoho Update Ticket Assignee (Team and User)
Updates the assignee team and agent on a Zoho Desk ticket. Use it to route a ticket to the right team or agent.
What it does
- Finds the ticket by ticket number.
- Sets both the team ID and assignee (user) ID.
- Returns whether the update succeeded.
Notes
- Uses your Zoho module connection when one is configured. The connection's credentials and organisation ID take priority over the Organisation ID and Access Token inputs.
- If no module connection is configured, provide the Organisation ID and a Zoho Desk OAuth Access Token as inputs.
Inputs
| Name | Type | Description |
|---|---|---|
| Ticket Number | String | Ticket number |
| Team ID | String | Team ID |
| User ID | String | User ID |
| Organisation ID | String | Zoho Desk organisation ID. Fallback when no module connection is configured. |
| Access Token | String (sensitive) | Zoho access token. Fallback when no module connection is configured. |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the ticket assignee was successfully updated |
Notes
- The action does not stop the flow when it fails. It returns Success as
falsein these cases:- Neither a module connection nor an Access Token is available.
- No organisation ID is set on the module connection or in the Organisation ID input.
- The ticket search fails or finds no ticket with the given ticket number.
- Zoho Desk rejects the update request.
API reference
Updated 3 days ago
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