Zoho Update Ticket Status
Updates the status of a Zoho Desk ticket. Use it to move a ticket to Open, Closed, or another configured status.
What it does
- Finds the ticket by ticket number.
- Sets the ticket to the new status.
- Returns whether the update succeeded.
Notes
- Status must be a value configured in your Zoho Desk workspace.
Inputs
| Name | Type | Description |
|---|---|---|
| Ticket Number | String | Ticket number |
| Status | String | Status Possible values: Open, Closed, Waiting for Customer, Escalated to Manager, Deletion Requested. |
| Organisation ID | String | Organisation ID |
| Access Token | String (sensitive) | Zoho access token |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the status was successfully updated |
Notes
API reference
Updated 21 days ago
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