CXOne Search For Cases By Email

CXOne Search For Cases By Email is an action that allows you to find any cases that were created in the past using a specific email address. You can use this action to quickly retrieve the history and details of any previous interactions with a customer or a contact.

API Documentation here.


UsernameSensitiveStringCXOne Application username
PasswordSensitiveStringCXOne Application password
Access TokenSensitiveStringCXOne Access Token
EmailStringRequester Email
Search InStringPossible values are author or content


SuccessBooleanTrue if the cases were found
CasesObjectList of objects with case details
Number Of CasesStringNumber Of Cases