CXOne Search For Cases By Email
CXOne Search For Cases By Email is an action that allows you to find any cases that were created in the past using a specific email address. You can use this action to quickly retrieve the history and details of any previous interactions with a customer or a contact.
API Documentation here.
Inputs
| Name | Type | Description |
|---|---|---|
| Username | SensitiveString | CXOne Application username |
| Password | SensitiveString | CXOne Application password |
| Access Token | SensitiveString | CXOne Access Token |
| String | Requester Email | |
| Search In | String | Possible values are author or content |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | True if the cases were found |
| Cases | Object | List of objects with case details |
| Number Of Cases | String | Number Of Cases |
Updated 12 months ago