Oracle Update Incident Status
Overview
This documentation provides details for using the updateStatus
action to update the status of an existing incident in Oracle Service Cloud. The updateStatus
action allows you to update the status of an incident based on the provided status name.
Inputs
Host | String | Oracle host |
Username | String | Oracle username |
Password | String | Oracle password |
IncidentId | String | ID of the incident |
Status | String | The new status name |
Outputs
Success | Boolean | Whether the status was successfully updated |
Examples
The following action will update the status of the incident with ID 3773011 to Unresolved
:
{
"host": "https://your_site.custhelp.com",
"username": "your_username",
"password": "your_password",
"incidentId": "3773011",
"status": "Unresolved"
}
This query returns the following data:
{
"success": true
}
Note that the output of Success
will be false
if any of the following occurs:
- The API call is unsuccessful (i.e., there is an error when making the API call), OR;
- The API call is successful (response code 200) but the response does not contain the expected data.
Updated 3 months ago