Overview

This documentation provides details for using the updateStatus action to update the status of an existing incident in Oracle Service Cloud. The updateStatus action allows you to update the status of an incident based on the provided status name.

Inputs


Host	String	Oracle host
Username	String	Oracle username
Password	String	Oracle password
IncidentId	String	ID of the incident
Status	String	The new status name

Outputs


Success	Boolean	Whether the status was successfully updated

Examples

The following action will update the status of the incident with ID 3773011 to Unresolved:

{
  "host": "https://your_site.custhelp.com",
  "username": "your_username",
  "password": "your_password",
  "incidentId": "3773011",
  "status": "Unresolved"
}

This query returns the following data:

{
  "success": true
}

Note that the output of Success will be false if any of the following occurs:

The API call is unsuccessful (i.e., there is an error when making the API call), OR;
The API call is successful (response code 200) but the response does not contain the expected data.