Gorgias Send SMS Reply

Domain

String

Your Gorgias sub-domain. Read here how to find it.

User

String

Your Gorgias user email, this will be the email of the agent on whose behalf the action is connecting to your account. Read here how to find it.

Key

String

Your Gorgias API key. Read here how to find it.

Message

String

The contents of the email/ticket comment to apply. Can be reach text format or a simple internal message to add to the ticket.

Ticket ID

String

Id of the Gorgias ticket where the internal note should be sent.

From Phone Number

String

Phone Number to send from. The phone number from which the customer will receive the email. It should be a Gorgias integrated number.
Read here how to integrate/find your support phone number.
Please note that, if there is no integration created in Gorgias for the phone number used here, the SMS reply will not be sent. But you will be able to retry it from Gorgias Dashboard after the integration is created.