Update Zendesk Tags
This action is used to update multiple Zendesk tickets and respective tags with a guarantee of the operation success or failure. The action can be used to add or remove tags depending on the mode selected.
Zendesk Batch Operations
Multiple ticket tags can be updated using the Zendesk APIs by submitting "update many" requests. These requests initiate a job in Zendesk that complete the requested updates with a delay. Updates performed by this action are only displayed as a success if the status of the update job status is "completed". Maximum wait time of 3 seconds.
Inputs
| Name | Type | Description |
|---|---|---|
| Subdomain | String | Customer Zendesk Subdomain URL |
| Username | String | Zendesk Username |
| Token | String | Zendesk API Token |
| Ticket IDs | String | List of Zendesk ticket ids separated by commas |
| Zendesk Tags | String | List of Zendesk tags separated by commas |
| Mode | String | One of add or remove |
Outputs
| Name | Type | Description |
|---|---|---|
| Sucess | Boolean | True if the Zendesk job status is "completed" after few seconds wait. False otherwise |
Updated 5 months ago