Merge Clean Subject & Description
This action is used to remove Re: / Fwd: style subjects and to join the subject and description. When cleaning the subject anything after Re: or Fwd: will be removed.
Response and Forwarded Emails
Sometimes the subject of an email can contain useful information about the intent of the customer. However, subjects that are taken from responses and forwarded emails might contain unrelated information which can
Inputs
| Name | Type | Description |
|---|---|---|
| Subject | String | Ticket Subject |
| Description | String | Ticket Description |
| Separator | String | Text to add between the subject and description when concatenating |
Outputs
| Name | Type | Description |
|---|---|---|
| Merged Text | String | Subject and Description joined together |
| Success | Boolean | Currently Always True |
Updated 12 months ago