Merge Clean Subject & Description

This action is used to remove Re: / Fwd: style subjects and to join the subject and description. When cleaning the subject anything after Re: or Fwd: will be removed.

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Response and Forwarded Emails

Sometimes the subject of an email can contain useful information about the intent of the customer. However, subjects that are taken from responses and forwarded emails might contain unrelated information which can

Inputs

NameTypeDescription
SubjectStringTicket Subject
DescriptionStringTicket Description
SeparatorStringText to add between the subject and description when concatenating

Outputs

NameTypeDescription
Merged TextStringSubject and Description joined together
SuccessBooleanCurrently Always True