What kind of requests can I raise to DigitalGenius Support?

If your request is regarding:

• An incorrect response sent to a customer
• A response was not sent when it should
• An incorrect intent identified
• An error with an automation
• Flow builder how-to question
• Flow builder not working correctly
• Need to add a user to the Flow Builder dashboard

⇒ Reach out to Support

If your request is regarding:

• New automation to be built
• New use case to discuss
• Ongoing project has issues / needs refinement
• New innovation project / implementation
• Analytics query

⇒ Reach out to your account team