Freshdesk Get Requester Details
Gets further details of the requester from freshdesk ticket
The action gets an account ID (requester ID) and retrieves all the information related to that account including custom fields. The difference between this action and Get Requester is that this action outputs all the details as an object.
Action Inputs
| Name | Type | Description |
|---|---|---|
| Key | String | The Freshdesk API Key. Read here how to find it. |
| Ticket ID | String | The ID of the ticket to retrieve fields for. |
| Freshdesk Requester Id | String | The ID of the Freshdesk ticket requester (or account ID) to retrieve contact details from |
Action Outputs
| Success | Type | Description |
|---|---|---|
| Contact details | Object | Dictionary / object with all contact details (i.e all the fields retrieved from the account) |
| Success | Boolean | Whether the ticket with all fields was found with success. |
This action calls the following API endpoint: https://developer.freshdesk.com/api/v1/#view_user
Updated 11 months ago