Freshchat

The following four steps will guide you on how to integrate Freshchat events with DigitalGenius.

Step 1. Create the entry flow

Create a new flow that will be the entry flow to handle end-user messages. Copy the id of the flow as it will be used to set up the Freshchat webhook.

Step 2. Create the Freshchat webhook

Navigate to Admin / Webhooks. Create a new webhook.
For the webhook target the URL will depend on your region, EU or US, and we will use the flow id from the previous step.
https://flow-server.{{region}}.dgdeepai.com/freshdesk/{{flow_id}}/webhook

Examples

• EU: https://flow-server.eu.dgdeepai.com/freshdesk/4dfcc257-bc88-49ed-a6b7-0f55da38fbe5/webhook
• US: https://flow-server.eu.dgdeepai.com/freshdesk/4dfcc257-bc88-49ed-a6b7-0f55da38fbe5/webhook

Step 3. Create a Freshchat API token

Navigate to Admin / API Tokens and generate a new token.

Step 4. Create the connection on the DigitalGenius dashboard

Copy the Freshchat App ID from Admin / Account Settings / Integration Settings

Navigate to Modules / Freshchat and create a new connection. We will now paste the keys generated in the previous steps. Provide a descriptive name for the new connection.

For the hostname field you'll need to know the region of you Freshchat account. The Freshchat API hostname can be one of the following:

api.freshchat.com - US
api.eu.freshchat.com - EU
api.in.freshchat.com - IN
api.au.freshchat.com - AU

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Bot Agent Id field

The Bot Agent Id will be set later by one of our solutions engineers.

They will find out the agent UUID by making an API call to Freshchat.
Example:

curl --request GET 'https://api.eu.freshchat.com/v2/agents' \
--header 'Authorization: Bearer {{api_key}}'