Gorgias Update Ticket Status
Update the status for a Gorgias ticket
The action updates the ticket status to open or closed. For example, if you want to close a ticket after the email reply was sent, you can use this action and choose the "closed" option from the status option list.
Action Inputs
| Title | Type | Description |
|---|---|---|
| Domain | String | Your Gorgias sub-domain. Read here how to find it. |
| User | String | Your Gorgias user email, this will be the email of the agent on whose behalf the action is connecting to your account. Read [here]((https://docs.digitalgenius.com/docs/gorgias-get-credentials) how to find it. |
| Key | String | Your Gorgias API key. Read here how to find it. |
| Ticket Id | String | Id of the Gorgias ticket to update the status. |
| Status | Option List | The new ticket status to update. |
Action Outputs
| Title | Type | Description |
|---|---|---|
| Success | Boolean(true/false) | Whether the ticket status was successfully updated or not. |
Updated 5 months ago