The action updates the ticket status to open or closed. For example, if you want to close a ticket after the email reply was sent, you can use this action and choose the "closed" option from the status option list.
|Your Gorgias sub-domain. Read here how to find it.
|Your Gorgias user email, this will be the email of the agent on whose behalf the action is connecting to your account. Read [here]((https://docs.digitalgenius.com/docs/gorgias-get-credentials) how to find it.
|Your Gorgias API key. Read here how to find it.
|Id of the Gorgias ticket to update the status.
|The new ticket status to update.
|Whether the ticket status was successfully updated or not.
Updated 3 months ago