Transfer Conversation

This action can be used to transfer Dixa conversation to a specific queue. This is particularly useful for handing over a chatbot conversation to an agent.


Conversation IDStringThis is the ID of the Dixa conversation to transfer. Conversation ID would be one of the Flow inputs in your flow.
Agent EmailStringThis is the email address of the agent from whom the transfer will be performed. Basically this should be the email of the bot user.
Queue IDStringThis is the ID of the Dixa queue to which the conversation should be transfered.
Dixa API TokenSensitive StringThis is the API token that was created as part of setup steps here. Most likely you saved it as a flow configuration.


SuccessBooleanWhether the conversation was successfully transfered.