Transfer Conversation
This action can be used to transfer Dixa conversation to a specific queue. This is particularly useful for handing over a chatbot conversation to an agent.
Inputs
| Name | Type | Description |
|---|---|---|
| Conversation ID | String | This is the ID of the Dixa conversation to transfer. Conversation ID would be one of the Flow inputs in your flow. |
| Agent Email | String | This is the email address of the agent from whom the transfer will be performed. Basically this should be the email of the bot user. |
| Queue ID | String | This is the ID of the Dixa queue to which the conversation should be transfered. |
| Dixa API Token | Sensitive String | This is the API token that was created as part of setup steps here. Most likely you saved it as a flow configuration. |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the conversation was successfully transfered. |
Updated about 1 year ago