Chat session timeout
Chat session timeout
When the widget is initialised it makes a call to the Get Account endpoint to get the chat session timeout value set for the org. The widget checks if there is a chat session in progress when it is initialised. If there is a session in progress it checks the last message timestamp against the chat session timeout. If the session timeout is greater than the last message then the widget is reset. The chat_session_timeout
property defaults to 24 hours
for every org but this can be patched to be longer or shorter depending on the your preference.
Updated 9 days ago