AI Intent using DG QA AI
This action is used to predict Question Answer Templates using a QA Digital Agent. The template is chosen based on the AI predicted answer, language and the chosen channel. The channel input behaves like a filter so it must be one of the predefined channels that were defined at the time of creating the model.
Templates will only be predicted when Automation is Switched On
Each template that is labelled as "Recommended for Automation" can be switched on for automation. The automation template created in this process is required in order to make predictions.
Preserve the structure of messages
Some automatically generated email sections and characters, particularly new lines are used for preprocessing and cleaning the messages. Removing these characters or sections can change the outcome of the prediction. Please keep this in mind when copying a message or formatting automatically before prediction.
Inputs
| Name | Type | Description |
|---|---|---|
| Description | String | Ticket description |
| Subject | String | Ticket Subject |
| Ticket ID | String | ID of the ticket |
| API Key | String | DG API Key. Read here |
| API Secret | String | DG API Secret. Read here |
| Digital Agent ID | String | Also known as model group id, is a unique id for the QA digital agent. Can be found in the url on the Digital Agent detail page. |
| Environment | String | The environment where the dashboard is acessed from. "prod" for Production, "qa" and "dev" for Development access. |
| Region | String | The region where the dashboard is accessed from. "us" for America, Asia and Australia, "eu" for Europe |
| Channel | String | The social, email or other defined channel where the message was sent through. For intent automation it's called intent. The list of possible channels can be found in the digital agent detail page. |
Outputs
| Name | Type | Decription |
|---|---|---|
| Intent Found | Boolean | True if an intent was detected False if not. |
| Intent ID | String | Unique ID of the answer/intent that was identified. |
| Automation Template ID | String | Unique ID of the template that was identified. The correct template is selected based on the predicted answer, language and channel. |
| Template Title | String | Title of the identified template |
| Automation Template Text | String | Template content of the template that was predicted for automation. |
| Automation Template External Id | String | The external ID of the template that is automated. For intent automation this is a unique id that is used by AI API. |
| Prediction Insights | Object | Insights of the prediction which are the confusion between two predicted intents if any were found, and the preprocessing steps of the message. |
Updated about 1 year ago