Help and Support

Where can I get help?
Using the Support Portal

AI

E-commerce Intents

CARRIER MODULES

AAA Cooper
- 🔑AAA Cooper Track & Trace
Adsone
- Adsone(iCumulus) Track & Trace
AfterShip
- 🔑 AfterShip Track & Trace
- 🔑 AfterShip Track & Trace V2
Amazon Shipping
- 🔑 Amazon Shipping - Get Tracking Info
Australia Post
- 🔑 Australia Post Track & Trace
- 🔑 Australia Post Return Label
BPost
- BPost Track & Trace
- BPost Track & Trace(API Parcel)
Bring
- 🔑 Bring Track & Trace
Canada Post
- Canada Post Track & Trace
- Canada Post Return Label
Chronopost
- Chronopost Track & Trace
- 🔑 Chronopost Return Label
Colissimo/La Post
- Colissimo / La Poste Track & Trace
Correios
- 🔑 Correios Request Return Authorization
Dachser
- 🔑 Dachser Track & Trace
DHL
DPD
EasyPost
- 🔑 EasyPost Track & Trace
Evri (Hermes)
FedEx
GLS
Metapack
- 🔑 Metapack Find Tracking
Mondial Relay
- 🔑 Mondial Relay Track & Trace
Nacex
- 🔑 Nacex Track and Trace
New Zealand Post
- 🔑 New Zealand Post Track & Trace
Optima
- 🔑 Optima Track & Trace
Paazl
- 🔑 Paazl Create Return Label
- 🔑 Paazl Create New Return Label
PostNL
- 🔑 PostNL Generate Return Label
- 🔑 PostNL Track & Trace
Purolator
- 🔑 Purolator Track & Trace
ReBound
Royal Mail
- 🔑 Royal Mail Track and Trace
Saia
- 🔑 Saia Tracking
SEUR
- SEUR Track & Trace (B)
ShippyPro
- 🔑 ShippyPro Tracking
Shippup
- 🔑 Shipup (Zendesk Tracker) Tracking Information
Sorted
- 🔑 Sorted Track & Trace
- 🔑 Sorted Get Shipments
Southeastern Freight
- 🔑 Southeastern Freight Track & Trace
Swisspost
TNT
- 🔑 TNT International Track & Trace
- 🔑 TNT France Track & Trace
UPS
USPS
XPO
- 🔑 XPO Tracking
Yodel
- 🔑 Yodel Track & Trace
- 🔑 Yodel Track & Trace V2
Zigzag
nShift
- 🔑 nShift Track & Trace
Parcel Perform
Whistl
- 🔑 Whistl Track & Trace
ProCarrier
- 🔑 ProCarrier Track & Trace
- 🔑 ProCarrier Track & Trace V2
Passport
- 🔑 Passport Track & Trace
APC
- 🔑 APC Track & Trace
Quiver
- 🔑 Quiver Track & Trace
OCS
- 🔑 OCS Track & Trace
Asendia
- 🔑 Asendia Track & Trace
Bartolini
- Bartolini Post Track & Trace
PostNord
- PostNord Track & Trace
Canpar
- Canpar Track and Trace
GoBolt
- GoBolt Track and Trace
Ingrid
Wonderment
- 🔑 Wonderment Track & Trace
OnTrac
- 🔑 OnTrac Track & Trace
InPost
- 🔑 InPost PL Track & Trace
- 🔑 InPost UK Track & Trace
DX Delivery
- DX Delivery Track & Trace
Sending ES
- Sending ES Track & Trace
Track Your Parcel
- Trackyourparcel Track & Trace
Flip AU
- 🔑 Flip AU Track & Trace
J&J Global Fulfillment
- 🔑 J&J Fulfillment Track & Trace
PostAG
- 🔑 PostAG Track & Trace
Yamato Transport
- 🔑 Yamato Track & Trace
XDP
- 🔑 XDP Track & Trace
ShipBob

Genius Chat Widget

Widget Features
Technical Documentation
Release Notes

Tracker

Tracker

Modules & Actions

Active Ants
- Active Ants Search for Order by Order Number
Adyen
Adyen
- DG Adyen Get Event
- Adyen Send Payment for a Refund
AI / NLP
APIs
Aptos
Aurora
AWS
BigCommerce
- BigCommerce Search for Order by Order Number
- BigCommerce Search for Order by Email
Byrd
- Byrd Search for Shipments by Email
- Byrd Search for Shipment by Order#
Calculations
- Numbers Operation
Centra
Veeqo
- Veeqo Search For Order
- Veeqo Cancel Order by ID
Checks
Citrus Lime
- Citrus Lime Get Order by ID
CommerceCloud (Demandware)
CommerceTools
- CommerceTools Search for Order by Order Number
- CommerceTools Search for Order by Email
CXone
Date / Time
DigitalGenius
Dixa
eBay
Frate
- Frate Add Email to AllowList
- Frate Generate DeepLink
Freshchat
Freshdesk
Genesys
Gladly
Global-e
- Global-e Search For Order by Order ID
- Global-e Track & Trace
Google Services
Gorgias
Huboo
- Huboo Cancel Order
- Huboo Create Order
InRetrn
- InRetrn Search for Returns by Order Number
Klaviyo
Knowledge Retrieval with ChatGPT
Kustomer
List Operations
Loop - Shopify
Loop Returns
- Loop Returns Create Allowlist Entry
- Loop Returns Get Return
LoyaltyLion
- LoyaltyLion Get Customer By Email
Magento 1
Magento 2
Monta
- Monta Search for Order by Order Number
Narvar
- Narvar Get Order by Order Number
NetSuite
OIL
Omnium
Oracle
Parcel Lab
ProstarParcel
- 📦 ProStarParcel Shipping Label Upload
Recharge
ReturnGO
- ReturnGO Search for Return
Reveni
- Reveni Get Return by Order Number
- Reveni Get Return Label
RevenueCat
- RevenueCat Search for User Subscriptions
- AWS S3 Bucket Upload File
Scayle
Shipstation
Shopify
Stay.ai
String / Text Manipulation
Stripe
Sugar CRM
Sunshine Conversations
Swap Commerce
Webshipper
- Webshipper Search for Order
Whiplash
WooCommerce
- WooCommerce Find Orders by Email
- WooCommerce Find Order by Order Number
Zendesk
Zoho
Odlo
- Forward Email (SendGrid)
📦 GFS
- GFS Get Tracking
Extensiv
- Extensiv Create Authentication Token
- Extensiv Get Order By Field
Flexport
- Flexport Get Order by External ID
Google API
Landmark Global
- Landmark Global Track Order

Tools

API Key/Secret

Tutorials

Shopify: Create Fulfillment Webhook

Other

Browser Automation
Claims Processing through DG
- Evri
  - Lost in Transit - Webform
In House Orders APIs Integration
Salesforce Agent Assist
- Release 1.143

HelpDesks

Dixa
Freshchat
- Freshchat Webhook Setup
Freshdesk
Gorgias
Kustomer
Oracle Service Cloud
- Send Incident into Master Flow
Salesforce Service Cloud
Salesforce Social (GEN25)
Zendesk Chat / Messaging /Sunshine Conversations
Zendesk Tickets
Zoho Desk Tickets

Powered by

Freshdesk Update Ticket Field

Update ticket field.

MESSAGING

Updated about 1 month ago

Freshdesk Unassign Agent from Ticket

Freshdesk Create Intent Field