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Oracle Get Working Hours

Retrieves the configured chat operating hours from an Oracle RightNow instance via their SOAP API. This action returns the operating hours intervals for each day of the week, along with status indicators for current operating hours and holiday periods.

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Inputs

Column TitleColumn TitleColumn Title
HostStringOracle host
Interface NameStringOracle interface name
UsernameStringOracle username
PasswordSensitiveStringOracle password

Outputs

Column TitleColumn TitleColumn Title
SuccessBooleanWhether successfully retrieved the operating hours
IntervalsObjectList of operating hour intervals for each day
In Operating HoursBooleanWhether current time is within operating hours
In HolidayBooleanWhether current time is during a holiday period

Intervals Object Structure

The intervals object contains days as keys with operating hours as values:

{
  "sunday": "00:00-02:59, 09:00-00:00",
  "monday": "00:00-02:59, 09:00-00:00",
  "tuesday": "00:00-02:59, 09:00-00:00",
  ...
}

Each day's value contains one or more time ranges in 24-hour format.

Note: All times are standardized to UTC offset based on the server timezone for January 1, 2000. This ensures consistent time handling regardless of daylight savings time variations across different regions.

Updated 5 days ago