Gorgias Create CSAT Survey
This action creates a Customer Satisfaction (CSAT) survey for a specified Gorgias ticket. It provides a way to programmatically add CSAT surveys to tickets for collecting customer feedback.
A CSAT survey allows you to collect customer satisfaction feedback for a ticket. Each ticket can only have one survey associated with it. The action will verify the ticket exists and has a valid customer before creating the survey.
The survey must have a score between 1-5, and you can optionally specify when it was completed. If no completion time is provided, the current time will be used.
Action Inputs
| Name | Type | Description |
|---|---|---|
| Domain | Credentials | Your Gorgias sub-domain |
| User | Credentials | Your Gorgias username for authentication |
| Key | Credentials | Your Gorgias API key for authentication |
| Ticket ID | String | The ID of the ticket to create the survey for |
| CSAT Score | String | Satisfaction score (must be between 1-5) |
| Scored DateTime | Optional String | When the survey was filled out. Can be Unix timestamp (e.g. "1731110545.5844529") or ISO string (e.g. "2024-11-08T19:02:25.584434-05:00"). Current time used if not provided |
Action Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the survey was created successfully |
| Survey ID | String | The ID of the newly created survey |
Error Handling
The action will return success: false if:
- A survey already exists for the ticket
- The ticket doesn't have an associated customer
- The CSAT score is invalid (not 1-5)
- Rate limit is exceeded
- Any API or authentication errors occur
Updated about 1 month ago