The following two steps will guide you on how to integrate Zendesk Sunshine Conversations with DigitalGenius.
From your DigitalGenius dashboard go to
Modules section and click on the
Sunshine Conversations module. Click on
Install DigitalGenius app from Zendesk Marketplace
You will be redirected to the same page if you click on the
Installbutton for DigitalGenius app in Zendesk app store.
Provide a name for your new connection and click on the
Next, you will need to specify your Zendesk subdomain and sign in.
You will be asked to authorize the connection. After confirming it, you will be redirected back to the
Sunshine Conversations Modules page where you can test your new DigitalGenius connection to Sunshine Conversations.
If everything was set up correctly you should see a green check mark.
The URL for the webhook target is one from the below options based on your region.
You can copy the
flow id from the Flow Builder UI.
Use the webhook URL in order to create a new Sunshine Conversations integration:
Copy the Sunshine Conversations
App Id from Zendesk Admin after you create the webhook integration and save it into the newly created connection.
Click on the connection box to open the
Edit Connection view.
Add this step you can also define you bot
Go to Zendesk Admin -> Channels > Bots and automation > Bots > Conversation bots and press on Connect in order to enable DigitalGenius as the first integration to reply to your users.
You can go to Zendesk Admin > Messaging > DigitalGenius and install Sunshine Conversations web widget on a test website. Follow the instructions provided on the Zendesk Admin page for the installation.
You can now use Flow Builder to build the bot. DigitalGenius provides an UI to define all structured messages provided by Sunshine Conversations.
Updated 3 months ago