Freshdesk Update Ticket Status

This action updates the status of a given Freshdesk ticket. You can use this action, for example, in cases when a reply to the customer was sent and there are no other actions that should be performed in the ticket and it should be marked as Closed.

Action Inputs

Title	Description
Status	New ticket status. Please select a status from the list.
Freshdesk Domain	Freshdesk domain that you get from URL. For example, if the URL is: https://digitalgenius.freshdesk.com/ The Freshdesk domain is: digitalgenius
Freshdesk Key	API Key from the Freshdesk user settings. Please check the following steps to find the key: https://docs.digitalgenius.com/docs/freshdesk-api-key
Freshdesk Ticket Id	Id of the Freshdesk ticket to update the status.

Action Outputs

Title	Description
Success	Whether the ticket status was updated or not. This output can be used in branching conditions to decide what the flow should do if the status of the ticket was updated or not.