[Deprecated] Freshdesk Update Ticket Status
Update the status of a Freshdesk ticket
This action updates the status of a given Freshdesk ticket. You can use this action, for example, in cases when a reply to the customer was sent and there are no other actions that should be performed in the ticket and it should be marked as Closed.
Action Inputs
| Title | Description |
|---|---|
| Status | New ticket status. Please select a status from the list. |
| Freshdesk Domain | Freshdesk domain that you get from URL. For example, if the URL is: https://digitalgenius.freshdesk.com/ The Freshdesk domain is: digitalgenius |
| Freshdesk Key | API Key from the Freshdesk user settings. Please check the following steps to find the key: https://docs.digitalgenius.com/docs/freshdesk-api-key |
| Freshdesk Ticket Id | Id of the Freshdesk ticket to update the status. |
Action Outputs
| Title | Description |
|---|---|
| Success | Whether the ticket status was updated or not. This output can be used in branching conditions to decide what the flow should do if the status of the ticket was updated or not. |
Updated 13 days ago