Claim Conversation

This action can be used to claim a Dixa conversation. It is critical to claim the conversation in chat in order for the bot to join the chat. Otherwise the user will see a spinning wheel as if Dixa is still looking for the agent to join.

This is what it will look like to the user if the bot does not claim the conversation before starting to send messages.



Conversation IDStringThis is the ID of the Dixa conversation to claim. Conversation ID would be one of the Flow inputs in your flow.
Agent EmailStringThis is the email address of the agent who will claim the conversation. Basically this should be the email of the bot user.
Dixa API TokenSensitive StringThis is the API token that was created as part of setup steps here. Most likely you saved it as a flow configuration.


SuccessBooleanWhether the conversation was successfully claimed.