Gorgias Update Ticket Assignee
Assign a Gorgias ticket to a user or/and a team
The action updates the ticket assignee. You can assign the ticket to a user or a team or you can unassign all from a ticket.
If you want to unassign all from the ticket, select true from the Unassign option list, and in Team ID and User ID type an empty string.
If you want to assign a ticket to a user then fill the User ID textbox with the user ID, type an empty string in the Team ID text box and select false from the Unassign option list.
If you want to assign a ticket to a team then fill the Team ID textbox with the team ID, type an empty string in the User ID text box and select false from the Unassign option list.
How to find the User ID or the Team ID:
In your user settings section find Users & Teams.
After selecting Users or Teams, find the User/ Team in the list and select the user/ team that is wanted to be assigned to the ticket. Copy the user ID from the URL text box and use it as the input for this action. Same for cases when you want to assign a Team.
Action Inputs
Title | Type | Description |
---|---|---|
Domain | String | Your Gorgias sub-domain. Read here how to find it. |
User | String | Your Gorgias user email, this will be the email of the agent on whose behalf the action is connecting to your account. Read here how to find it. |
Key | String | Your Gorgias API key. Read here how to find it. |
Ticket ID | String | Id of the Gorgias ticket to set the ticket Assignee. |
User ID | Optional String | Gorgias User Id to which the ticket should be assigned |
Team ID | Optional String | Gorgias Team Id to which the ticket should be assigned |
Unassign | Boolean(true/false) | Set this value on true if you want to unassing the user/team from a ticket |
Action Outputs
Title | Type | Description |
---|---|---|
Success | Boolean(true/false) | Whether the ticket was successfully updated(assigned or unassigned). |
Updated 10 months ago