Gorgias Update Ticket Assignee

The action updates the ticket assignee. You can assign the ticket to a user or a team or you can unassign all from a ticket.

If you want to unassign all from the ticket, select true from the Unassign option list, and in Team ID and User ID type an empty string.

If you want to assign a ticket to a user then fill the User ID textbox with the user ID, type an empty string in the Team ID text box and select false from the Unassign option list.

If you want to assign a ticket to a team then fill the Team ID textbox with the team ID, type an empty string in the User ID text box and select false from the Unassign option list.

How to find the User ID or the Team ID:
In your user settings section find Users & Teams.

After selecting Users or Teams, find the User/ Team in the list and select the user/ team that is wanted to be assigned to the ticket. Copy the user ID from the URL text box and use it as the input for this action. Same for cases when you want to assign a Team.

Action Inputs

Title	Type	Description
Domain	String	Your Gorgias sub-domain. Read here how to find it.
User	String	Your Gorgias user email, this will be the email of the agent on whose behalf the action is connecting to your account. Read here how to find it.
Key	String	Your Gorgias API key. Read here how to find it.
Ticket ID	String	Id of the Gorgias ticket to set the ticket Assignee.
User ID	Optional String	Gorgias User Id to which the ticket should be assigned
Team ID	Optional String	Gorgias Team Id to which the ticket should be assigned
Unassign	Boolean(true/false)	Set this value on true if you want to unassing the user/team from a ticket

Action Outputs

Title	Type	Description
Success	Boolean(true/false)	Whether the ticket was successfully updated(assigned or unassigned).