Gladly Get Conversation Data

Gladly Get Conversation Data endpoint is a specific part of the Gladly API that helps to retrieve data related to specific conversations. This could include information such as the participants involved, the time and date of the conversation, the customer data, and more.

API Documentation here.

Inputs

Name	Type	Description
Gladly Domain	Credentials	Gladly Domain
Username	Credentials	Gladly Agent Username
API Key	Credentials	API Key
Environment	Credentials	QA or PROD
Conversation ID	String	Gladly Conversation ID

Outputs

Name	Type	Description
Success	Boolean	True if conversation found
Conversation Data	Object	Conversation Data Object
Conversation Items List	List	Conversation Items List
Last Customer Item ID	String	Last Customer Item ID