Genesys Apply Wrap Up

This action applies wrap-up for this conversation communication.

Please note: this action only works with a module connection, so please make sure to set this up in your dashboard beforehand.

Inputs

In order to use the action in your flow you need to provide it with the following inputs:

Input	Type	Description
Conversation ID	String	The unique identifier of the conversation.
Agent Participant ID	String	The participant ID of the agent. You can get this from the Genesys Conversation data. The relevant participant ID has the purpose field = agent.
Email Communication ID	String	The communication ID of the email. You can get this from the Genesys FULL Conversation data from the 'email' object.
Wrap Up Code ID	String	The wrap up code ID. Can be found by searching for an existing Genesys conversation which has the wrap up code already applied to it.
Wrap Up Code Name	String	The wrap up code name.

Output	Type	Description
Success	Boolean	True if managed to apply wrap up; False if not.

This action uses the following endpoint - Apply Wrap Up