Dixa Create Conversation Email
To create a new conversation, you can use the Dixa action 'Dixa Create Conversation (Email)'. This action requires you to provide an email integration ID which can be found in Dixa in the Settings in Email (under the Queues and Channels section).
Inputs
| Name | Type | Description |
|---|---|---|
| Access Token | Credentials | API Token that you create in your Dixa account. Token type should be Dixa API and not Integrations API. |
| Agent Email | String | Email address of the agent from which the ticket would be created |
| Customer Email | String | Email address of the customer to send the email to |
| Email Integration ID | String | Integration email in Dixa used to send the email. This can be found in Dixa -> Settings -> Email |
| Subject | String | Subject of the email |
| Message Text | String | Body of the email |
| Attachments | Optional List | List of attachments which may be added to the email conversation |
| Direction | Optional String | Ticket Direction. Default: Outbound. Applicable values: [Inbound, Outbound] |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | True if the conversation was updated |
| Ticket ID | String | Ticket ID of the conversation created |
Updated 2 days ago