Gladly Send Outgoing Email
Proactive use case
Inputs
| Name | Type | Description |
|---|---|---|
| Gladly Domain | Credentials | Gladly Domain |
| Username | Credentials | Gladly Agent Username |
| API Key | Credentials | API Key |
| Environment | Credentials | QA or PROD |
| Conversation ID | String | Gladly Conversation ID |
| Organization ID | String | Gladly Organization ID |
| Customer Email | String | Customer Email |
| Email Subject | String | Email Subject |
| Email Body | String | Message Body |
| From Email Address | String | The address from which to send the email |
| Customer ID | String | Gladly Customer ID |
| Agent ID | String | Gladly Agent ID for Assignment |
| Set Status Open | Optional Boolean | Defaults to true. When true, forces conversation status to OPEN before sending to avoid failures when the conversation is CLOSED. |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether reply sent successfully |
Updated about 2 months ago