Freshdesk Change Ticket Responder
Gets a ticket ID and changes the responder (agent) assigned to that Freshdesk ticket.
The action takes a ticket ID and responder ID (agent ID) and updates the ticket to assign it to the specified agent. This allows for reassigning tickets to different support agents programmatically.
Inputs
| Name | Type | Description |
|---|---|---|
| Domain | String | The Freshdesk domain (e.g., "yourcompany" from yourcompany.freshdesk.com) |
| Key | String | The Freshdesk API Key. Read here how to find it. |
| Ticket ID | String | The ID of the ticket to retrieve fields for. |
| Responder ID | String | The ID of the Freshdesk agent (responder) to assign the ticket to |
Outputs
| Success | Type | Description |
|---|---|---|
| Success | Boolean | Whether the ticket responder was successfully updated |
This action calls the following API endpoint: https://developer.freshdesk.com/api/v2/#update_ticket
Updated 2 months ago
