Freshdesk Change Ticket Responder

Gets a ticket ID and changes the responder (agent) assigned to that Freshdesk ticket.
The action takes a ticket ID and responder ID (agent ID) and updates the ticket to assign it to the specified agent. This allows for reassigning tickets to different support agents programmatically.

Inputs

NameTypeDescription
DomainStringThe Freshdesk domain (e.g., "yourcompany" from yourcompany.freshdesk.com)
KeyStringThe Freshdesk API Key. Read here how to find it.
Ticket IDStringThe ID of the ticket to retrieve fields for.
Responder IDStringThe ID of the Freshdesk agent (responder) to assign the ticket to

Outputs

SuccessTypeDescription
SuccessBooleanWhether the ticket responder was successfully updated

This action calls the following API endpoint: https://developer.freshdesk.com/api/v2/#update_ticket