Imports a DigitalGenius conversation into Dixa so it appears as a natural, message-by-message dialogue (separate bubbles), rather than a single pasted transcript. Use it for offline handovers to a human agent, or to add a finished conversation to Dixa for analytics and automated quality review.
- Takes a DigitalGenius conversation and recreates each message in Dixa as its own bubble, preserving order and timestamps.
- Customer messages are shown as inbound (from the end user); DigitalGenius messages are shown as outbound (from the DigitalGenius Dixa bot user).
- Automatically skips non-message events (chat start events, satisfaction-survey suppression, quick-reply buttons), so only real messages appear.
- Looks up the customer in Dixa by email and creates them if they do not exist.
- When Status is Open, it hands the conversation to a human queue and unassigns the bot, so Dixa can route it to an agent.
- When Status is Closed, it imports the conversation already closed (for analytics and automated QA) and does not transfer it.
- Requires a Dixa module connection. The DigitalGenius bot user is taken from that connection automatically.
| Name | Type | Required | Description |
|---|
| Conversation | Object | Yes | The DigitalGenius conversation to import. The customer email, name, external reference and message history are read from it. |
| Queue ID | String | No | The Dixa queue to hand the conversation to a human agent. Only used when Status is Open. |
| Status | String | No | Open (default) hands the conversation over to an agent queue. Closed imports it already closed for analytics and quality review, with no transfer. |
| Bot Agent ID | String | No | The DigitalGenius bot user in Dixa. Normally left blank, as it is taken from the connection. |
| Customer Email | String | No | Overrides the email read from the conversation. |
| Customer Name | String | No | Overrides the name used if the customer has to be created. |
| External ID | String | No | An external reference stored on the Dixa conversation. Defaults to the conversation's own reference. |
| Direction | String | No | Inbound or Outbound. Defaults to the direction of the first real message. |
| Requester Connection Status | String | No | The connection status of the customer (Connected or Disconnected). |
| Messages | List | No | Overrides the message list read from the conversation. |
| Safe Mode | Boolean | No | If true, failures are returned in the output instead of stopping the flow. Defaults to false. |
| Name | Type | Description |
|---|
| Success | Boolean | Whether the conversation was imported successfully. |
| Conversation ID | String | The ID of the imported Dixa conversation. |
| Transferred | Boolean | Whether the conversation was transferred to the queue. |
| Closed | Boolean | Whether the conversation was imported as closed. |
| Partial Errors | List | Non-fatal issues reported by Dixa for individual messages or the assignment. |
| Error Message | String | Details of the failure when Safe Mode is enabled. |
