Freshdesk Update Ticket Multiple Fields
Updates multiple custom fields on a Freshdesk ticket in a single API call. Pass a JSON object of field name/value pairs and the action applies them all at once.
What it does
- Sends a PUT request to the Freshdesk Update Ticket endpoint with the provided custom fields.
- Returns success when the API confirms the update (HTTP 200).
Notes
- Only updates custom fields (keys prefixed with
cf_). Standard ticket fields such as status, priority or tags are not affected. - All field names and values must be passed as a single JSON object in the Fields Values input.
Inputs
| Name | Type | Description |
|---|---|---|
| Domain | Credentials | Freshdesk subdomain |
| Key | Credentials (sensitive) | Freshdesk API key |
| Ticket ID | String | The numeric ticket ID to update |
| Fields Values | Object | Key/value map of custom fields (e.g. {"cf_order_number": "12345", "cf_priority_level": "high"}) |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the custom fields were updated |