Analytics

What it is

Analytics are the reports and metrics that show how well DG automation is performing over time.

Why it matters

Analytics help you prove impact and improve safely. They show what is working, what is failing, and where to focus next.

How it works

• Flows can log events and values (for example intent detected, outcome, handover) as they run.
• DG aggregates this into dashboards and charts.
• You can filter by date range and other dimensions to find trends.

In action

You improve the returns flow, then check Analytics:

• Automation rate increases from 65% to 78%
• Handover rate drops for return conversations
• You review a few conversations to confirm the change helped