Gladly Update Task
Updates a Gladly task: its assignee, body, due date and status. Use it to change a task as a flow progresses.
What it does
- Updates the chosen fields of an existing Gladly task (assignee inbox/agent, body, status).
- Sets the due date directly, or calculates it from a "due in" amount and unit.
Inputs
| Name | Type | Description |
|---|---|---|
| Gladly Domain | Credentials | Gladly Domain |
| Environment | Credentials | Gladly QA or PROD environment Possible values: qa, com. |
| Username | Credentials | Gladly Agent Username |
| API Key | Credentials | Gladly API Key |
| Task ID | String | Gladly task ID |
| Task Body | Optional String | Task body |
| Inbox ID | Optional String | Inbox to assign the task to |
| Agent ID | Optional String | Agent to assign the task to |
| Due Date | Optional String | Time when the task will be due. If not provided, Due In is used |
| Due In | Optional String | Time in days until the task is due |
| Status | Optional String | Task status Possible values: OPEN, CLOSED. |
| Due Unit | Optional String | Due unit. Default: days Possible values: days, hours, minutes. |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether task updated successfully |
Notes
- Needs Gladly credentials (domain, environment, username and API key).
- Provide either Due Date or Due In; if neither is set, the existing due date is unchanged.