Gorgias Get Ticket Assignee
Retrieves the assigned user and team for a Gorgias ticket. Returns the names of whoever is currently responsible for the ticket.
What it does
- Calls the Gorgias Get Ticket endpoint.
- Extracts the assigned user name (if any) and the assigned team name (if any).
- Returns empty strings when the ticket is unassigned.
Notes
- Includes retry logic for rate limiting (HTTP 429) with up to 3 attempts and exponential backoff.
- A 10-second timeout is applied to the API call.
- Returns
success: trueeven when no assignee is set (with empty strings).
Inputs
| Name | Type | Description |
|---|---|---|
| Domain | Credentials | Gorgias subdomain |
| User | Credentials | Gorgias user email |
| Key | Credentials (sensitive) | Gorgias API key |
| Gorgias Ticket Id | String | The numeric ticket ID |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the API call succeeded |
| Assigned User | String | Name of the assigned agent, or empty if unassigned |
| Assigned Team | String | Name of the assigned team, or empty if unassigned |