Salesforce Update Voice Call With Case ID
Links a Salesforce Case to a Voice Call record so the call is associated with the right case. Use it in voice flows to tie a call back to the case it relates to.
What it does
- Updates the VoiceCall record's related-record field with the given Case ID.
- Optionally sets additional fields on the VoiceCall record.
- Returns whether the update succeeded.
Inputs
| Name | Type | Description |
|---|---|---|
| Voice Call ID | String | Salesforce ID of the VoiceCall record to update |
| Case ID | String | Salesforce ID of the Case to link to the Voice Call |
| Salesforce Instance URL | Credentials | Salesforce instance URL generated during auth |
| Salesforce Access Token | Credentials | Salesforce access token generated during auth |
| Additional Fields | Optional Object | Optional extra fields to update on the VoiceCall record, e.g. {"Bot_Disposition__c": "disposition_1"} |
Outputs
| Name | Type | Description |
|---|---|---|
| Success | Boolean | Whether the Voice Call was successfully updated with the Case ID |
Notes
- Requires a Salesforce instance URL and access token, which you get from the Salesforce Login action.