Email From Address

You will probably want to automate email responses not from the email address connected to the OAuth user but from one of your general emails like support@companyname.com. In order to set this up follow the steps in this guide.

Find DigitalGenius Email Quick Action

We need to find the Email Quick Action that was installed as part of DigitalGenius Flow Package. In Salesforce go to Setup.

Then in Quick Find search for Object Manager.

Open the Object Manager and look for the Case Standard Object.

In the Case Object select the Buttons, Links and Actions tab. Now look for the Email quick action with name DGSendEmail.

Click on the quick action and it should like in the screenshot below.

Congratulations! You found the right quick action and we almost there to enable your general email from address.

Add the Predefined FROM Address

In the Predefined Field Values click on New.

After the page reloads you should see the interface to add a new value. In the Field Name select From Address.

The page will reload again and then you should see the text area to enter the value. In the formula value field enter the email address you would like to use but in quotes. So if you want to use support@company.com then put "support@company.com" like in the screenshot below.

Click save and you should now see the quick action summary with your predefined from address there.

Congratulations! You have updated the email address and now automated email responses should be coming from your general email.

❗️

Make sure the email address is accessible for the OAuth user profile